SHIPPING & RETURNS
Every OWN piece is made and packed by me with care before it leaves the studio.
WHERE WE SHIP

We ship internationally with Belpost, the national postal service of Belarus.
Shipping is available to the countries currently supported by Belpost. The available shipping options and cost for your destination are shown at checkout after you enter your delivery address.
For orders to Russia, we use CDEK.


DELIVERY TIMES

International
Approximately 10–15 business days, depending on the destination country.
These are estimated delivery times and do not include possible delays caused by customs, local postal services or other circumstances beyond our control.

Russia
Approximately 3 business days to nearby regions such as Moscow and St. Petersburg. Delivery times may vary depending on the destination.

SHIPPING COST

Shipping costs are calculated at checkout according to the destination.
There is no free shipping, but the more you order, the more economical the shipping becomes — several pieces can often be sent together in one parcel.

CUSTOMS & DUTIES

International orders may be subject to customs duties, taxes or other import charges in the destination country.
These charges are not included in the item or shipping price and, if applicable, are the responsibility of the recipient.

RETURNS

I want you to be happy with your OWN piece. If something isn't right, please contact me as soon as possible.
7-day return policy
For ready-to-ship items, you may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:
  • unused and unworn
  • unwashed
  • in its original condition
  • returned with all original packaging and tags, where applicable
Please contact me before sending anything back. I will provide the return instructions.
Return shipping
Return shipping is paid by the customer.
If the item arrived damaged, defective or incorrect, please contact me first. In these cases, I will work with you to resolve the issue and arrange the appropriate return.
Items that cannot be returned

The following items are not eligible for return:
  • personalized or custom-made items
  • made-to-order items
  • items that have been used or washed
  • items damaged after delivery through use or improper care
REFUNDS

Once the returned item has been received and checked, I will issue the refund for the returned item.
For returns made because you changed your mind, the original shipping cost is non-refundable.
Refunds are made to the original payment method. Please allow some additional time for your payment provider to process the refund.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, please contact me as soon as possible and send a few photos of the item and packaging.
I will review the situation and help arrange the best solution.

A NOTE FROM OWN

Every piece is made by hand, so small variations in texture, colour and appearance are a natural part of the process. They are not considered defects, but part of what makes each OWN piece unique.
If you have any questions about shipping or returns before placing an order, please feel free to contact me.
Made on
Tilda